產品維修及保養條款和細則
產品維修及保養條款和細則 (綜合)
BEST HOPE ENTERPRISE LIMITED「下稱《本公司》」根據以下條款為本公司所代理的產品提供維修和保用服務。
條款和細則如下：
- 顧客必須帶同相關產品親臨本公司客戶服務部進行保用和維修，本公司不設任何上門保用或維修服務。而其中所引致之任何交通費用，本公司概不負責。
- 為防止平行進口貨—水貨及被盜產品之送修，客戶在要求保用服務時，必需出示本公司保用證及購買產品之正本發票。影印本或傳真本恕不受理。
- 保用年期分別於產品包裝所貼上之保用証上注明。而保用開始生效日期為特約經銷商所發出之發票日期。
- 本公司負責於有效保用期內之免費維修和更換服務並不包括以下情況：
- a)平行進口貨—水貨或保用期已屆滿之產品。
- b)產品之任何部份有碎裂、生銹、水漬、腐蝕、裂痕、灼燒、 凹凸、損毀、不完整的零件及其他表面損壞。
- c)天災、人為意外或疏忽、輸入不適當的電壓、安裝或測試不當、擅自修理或改裝所造成之損壞；使用不當器材或器材本身之不正常運作所引致之直接或間接損壞。
- d)原裝序號標籤被撕除、塗改或不完整「如適用」
- e)遺失購物發票、塗改或發票上沒有購物日期。
- f)非原購買者的產品擁有權轉讓。
- g) 產品包裝和消耗零件的免費更換,包括入耳式耳膠、耳棉、電池等等，或任何軟件程式或數據的損失
- h)本公司不負責承擔因本產品之品質問題所造成的其他間接損失、花費及其它附帶損害，包括但不限於資訊遺失，預期利益損失等等。
- 本公司不保證本產品能兼容日後市場推出之軟件或硬件或產品。
- 本公司不設代客暫存及保管任何產品服務，客人離開本公司前應先點算清楚閣下之物品。如有損壞或遺失物品，本公司概不負責。
- 客戶需在本公司通知取件日期開始計三個月內取回產品，否則用戶之產品如有損壞、遺失等情況，維修中心概不承擔任何責任且本公司有權自行處置該產品，恕不另行通知和賠償。
- 客戶若更改聯絡方法及資料，請迅速通知本公司。由於客戶未及時向本公司更新聯絡方法而導致的不便與損失，本公司概不負責。
- 本保用服務只適用於香港及澳門境內,並不適用於中國大陸及海外保用。
- 本條款及細則如有任何更改，恕不另行通知。如有任何爭議，本公司保留最終決定權。
Warranty Terms and Conditions (Comprehensive)
BEST HOPE ENTERPRISE LIMITED (hereinafter called the “Company”) provides repair and warranty services for products represented by the company.
The terms and conditions are as follows:
- Customers must bring related products to the Company’s customer service department for warranty and maintenance. The Company does not provide door-to-door warranty or maintenance services. Customers are responsible for any transportation costs incurred.
- To ensure warranty products are not parallel to imported and stolen products, customers must present the Company’s warranty certificate and the original invoice of the purchased product when requesting warranty service. Photocopies or facsimiles will not be accepted.
- The warranty period is indicated on the warranty certificate affixed to the product packaging. The effective date of the warranty is the invoice date issued by the authorized dealer.
- The Company is responsible for free maintenance and replacement services within the valid warranty period, but does not cover the following:
- a)Parallel imports or products whose warranty period has expired.
- b)Any part of the product that is chipped, rusted, water-stained, corroded, cracked, burned, bumped, damaged, incomplete parts, and other surface damage.
- c)Damage caused by natural disasters, human accidents or negligence, improper voltage input, improper installation or testing, unauthorized repair or modification, direct or indirect damage caused by improper use of equipment, or abnormal operation of the equipment itself.
- d)The original serial number label is removed, altered, or incomplete, “if applicable.”
- e)The purchase invoice is missing, altered, or does not have the date of purchase on it.
- f)Transfer of ownership of the product from a non-original purchaser.
- g)Free replacement of product’s packaging and consumable parts, including ear gels, ear cotton, batteries, etc., or any loss of software programs or data.
- h)Indirect losses, expenses, and other incidental damages caused by the quality of this product, including but not limited to information loss, loss of expected benefits, etc., are not covered.
- The Company does not guarantee that this product will be compatible with software, hardware, or products launched on the market in the future.
- The Company does not store any products or services on behalf of customers. Customers should count their belongings before leaving the Company. The Company is not responsible for damaged or missing items.
- Customers must retrieve the product within three months from the date of collection, as notified by the Company. Otherwise, if the product is damaged or lost, the repair center will not bear any responsibility, and the Company has the right to dispose of the product. Further notice and compensation will not be provided.
- Customers must promptly notify the Company of any changes to their contact method and information. The Company is not responsible for any inconvenience or loss caused by the customer’s failure to update their contact information with the Company in a timely manner.
- This warranty service is only applicable to Hong Kong and Macau and does not apply to mainland China and overseas warranties.
- These terms and conditions are subject to change without notice. In the event of any disputes, the Company reserves the right to make the final decision.
在海外求助
•所有海外人士需要售後或保修請按本公司客服指示，寄到指定客戶服務中心處理。
•不論任何原因，所有來回運費及稅金請客人自行繳付，本公司均不設包郵包稅處理。
•所有欠費件、運費到付件、未完稅件、可疑件、明顯嚴重損毀件一律拒收，一均損失客人自負。
•客人必須為商品為來程作出妥善安全包裝，本公司於返程會使用原有包裝及物料寄回客人，如因在運送過程中造成損毀 ，一均損失客人自負。
•如客人收到售後商品因在運送過程中造成損毀 ，直接聯絡運輸公司解決。
•所有商品都必須在本公司香港澳門授權經銷商及本網店購買才會提供售後或保修處理。
當商品停產、缺貨或確定未能維修妥當
如遇商品停產、缺貨或確定未能維修妥當下，本公司將會以主要功能相近的商品代替為客人更換，任何情況不設退款。
售後及保修費用
請與客服查詢
